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Our Newsletter


FAQs

FAQs

1) What’s the difference between 10” and 10”S?
   The “S” in 10”S stands for “short”. So, it means shorter version of 10”, so you would consider it as 8”.  If you find 10"A, you may think it as 8" as well.

2) How can I calculate my shipping charges before placing an order?
It is very easy and simple.

(1) Add items to your cart
(2) Choose your state and type your zip code, and click “Estimate Shipping & Tax”.

 

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3) I am an APO/FPO customer.
We welcome you! You may be also qualified for free shipping with the minimum purchase as US domestic customers. Please refer “Free Shipping Detail”. Please note that not all items can be shipped to APO/FPO addresses. For specific restrictions to an APO/FPO/DPO address, you can call 1-800-ASK-USPS or consult your local Post Office™.


4) How long does it take to ship an order?
We are working hard to ship your order as soon as we can. However, it may take 1 or 2 days or more in some situations. If you have a certain time limit, please notify us  to ensure the availability. You can also take a note of any special instructions at ‘order instructions/comments’ during checking out . We will contact you if there is any problem to fulfill your expectation.

5) Do you ship to international addresses?
We can currently take an order only from the U.S. via credit card payment and Paypal. Please note that we can only ship to the billing address. If your billing address and shipping address are different, we need extra step to verify.

If you are in Canada and use a PayPal account with "confirmed address" as your payment method, yes, we can ship to you without any delay.

Currently, we are working on extending our ability to ship to other countries.

6) Who will be the delivery carrier?
We now offer the selection of UPS and United States Postal Service(USPS). By UPS, it might be a little more cost, but it would be securer sometimes. By USPS, they offer “express next day delivery service” which is money back guaranteed at a reasonable price.

You can get a shipping quote on both services. Add items to your cart, and click the “view cart” on the very top, right next to “Sign in” to see all shipping options.

7) What do I need to know before processing credit card payment?

a) Make sure your address is matched!
You must provide the same address of billing as it shows on your bank statement. Unmatched address is the most common reason for the payment decline. Also, please note that we can ship only to the billing address.

b) Just click once!
When you process your order, please click “Pay for Order” only ONCE!
Regardless of approval, each time you click the button, it will hit your account. If it happens, it will show as pending on your statement and disappear within 24 to 48 hours. In the meantime, the fund won’t belong to us, so please be patient until it goes away.

c) We need time!
Once we process your refund, it may take 24 to 48 hours for you to get the fund back to your account depending on your bank.

8) If I used USPS next day service and they failed to deliver it as scheduled, will I get refund?
Yes. You must notify us of delivery failure in timely manner, so we can cliam for a refund. After they issue a credit refund to our account, we will refund the amount to your credit card right away.


9) Do I get an e-mail confirmation about my order?
After placing an order if you don’t receive a confirmation e-mail within an hour, please contact us at cs@elliebeauty.com or call us at 1-888-569-3234.

10) I can’t sign in to my account!
Please contact us at cs@elliebeauty.com or call us at 1-888-569-3234 for assistance.

12) Can I track my order?
Yes. You will receive e-mail of the tracking information, so that you can track and confirm your package anytime on carrier’s web site, such as UPS.com or USPS.com.

If you placed an order after signing in, simply sign in to your account, and click “view order status”.

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If you placed an order as guest and don’t have tracking information, please contact us at cs@elliebeauty.com or call us at 1-888-569-3234 for assistance.

13) Can I change my order?
If your order is in processing, you might be able to change or cancel the order, but we can’t guarantee. Contact us at cs@elliebeauty.com, or call us at 1-888-569-3234 immediately to check on the ability to edit it. Please note that you need to obtain the confirmation e-mail of the amended invoice. If you don’t get the e-mail within 24 hours after contacting us, please notify us.

14) Can I contact EllieBeauty to check the inventory on the item I’d like to place an order?
Sure. You can contact us at 1-888-569-3234, cs@elliebeauty.com, or online chatting if we are online.

15) Can I place an order over the phone?
Sure. Please give us a call at 1-888-569-3234 for assistance.

16) Do you take PayPal payment?
Yes, we do. But, please note that we can only ship to "confirmed address" on PayPal payment.

"How to confirm my address":
https://www.paypal.com/helpscr?cmd=_help&locale=en_US&countrycode=US&_dyncharset=UTF-8&t=solutionTab&ps=solutionPanels&solutionId=10607


If you are in Canada and use a PayPal account with "confirmed address" as your payment method, yes, we can ship to you without any delay.

If you have any more questions, please don't hesitate to contact us.